Frequently Asked Questions (FAQ)


Here you will find answers to the most frequently asked questions about our CalcBloc 1045 product, its use, safety, ordering, and customer service. If you have any further questions, please contact us directly using our support form.

Product & Application

What is CalcBloc 1045?

CalcBloc 1045 is a liquid water softener that prevents limescale deposits in appliances such as steam irons, steam cleaners, humidifiers, and indoor fountains. It ensures a longer lifespan and better performance of your appliances.

Which devices is CalcBloc 1045 suitable for?

Our product is suitable for all types of steam generators, steam irons, steam ironing stations, floor and window cleaners, humidifiers, indoor fountains and much more.

How is CalcBloc 1045 used?

Pour the recommended amount directly into the device's water tank. Detailed step-by-step instructions can be found on the Application page.

How often should I use the water softener?

This depends on the water hardness and the usage of your device. As a general rule, regular use is recommended every time you refill the water tank.

Order & Delivery

Where can I buy CalcBloc 1045?

You can conveniently order our product via our online shop at www.jaxa.ch.



What packaging sizes are available?

CalcBloc 1045 is available in 250 ml, 500 ml and 1000 ml bottles.

How long does shipping take?

Shipping within Switzerland usually takes 2-3 working days.

Is there a minimum order value?

No, you can also order individual bottles from us with no minimum order value.

Security & Storage

Is CalcBloc 1045 safe to use?


Yes, the product is safe when used properly. Please follow the instructions on the label and in our safety data sheet (available upon request).

How do I store the product correctly?

Store CalcBloc 1045 in a cool, dry place – out of reach of children.

What do I do if it comes into contact with skin or is swallowed?

In case of skin contact, rinse well with water. If swallowed, seek medical advice immediately and show the label.

Support & Advice

What can I do if my device is already calcified?

Before using CalcBloc 1045 for the first time, we recommend descaling your appliance thoroughly. Please contact us – we will be happy to advise you individually.

Can I ask questions about the application?

Yes! Simply use our support form or send us an email to info@jaxa.ch . We'll be happy to help.

Is there telephone support?

Yes, you can reach us at +41 (0)44 364 03 35 or +41 (0)44 364 03 39.

Didn't find a suitable answer?

Simply use our contact form to send us a message directly.

Our team will get back to you as soon as possible and will be happy to help you – personally, competently and multilingually.

Jaxa GmbH

G. Duering
Wibichstrasse 35
8037 Zurich

📞 Store Tel: +41 (0)44 364 03 35
📞 Support Tel: +41 (0)44 364 03 39

✉️ Email: info@jaxa.ch

Office hours:

Monday – Friday: 9:00 – 17:00